Complaints and Objections

1. Inquiries regarding purchases, Points, Pack results, NFT Claim, refunds, Account measures, privacy or intellectual property are accepted at support@izana.world. 2. We will, as a rule, notify receipt within 2 business days and respond normally within 14 business days. Where a complex investigation is required, we will notify the reason and the scheduled next update. 3. Where you are dissatisfied with an Account suspension, balance correction, Claim hold or refund decision, you may raise an objection within 30 days of the notice of the decision. To the extent possible, a person not directly involved in the original decision will review it again. 4. This procedure does not preclude external remedies available under applicable law, such as the courts, consumer administrative agencies and personal-information-protection authorities.